FAQ - General
What is your return policy?
We offer a 30 Day Commuter Guarantee that allows you to use your new Two Wheel Gear bag in your routine for up to 30 days. If you are not satisfied with your bag for any reason, ship it back for a full refund. Please refer to our Returns & Exchanges page for full return instructions.
What is your warranty?
We provide a limited two-year warranty that guarantees all products to be free of defects in material and workmanship starting from the date of purchase. Please email us at email@example.com for warranty claim instructions. Please send along photos of the warranty issue to help us process the claim. Refer to our Warranty page for further details.
Where is it designed and manufactured?
We design, test and build in Vancouver, BC, Canada. Originally, all of our products were manufactured in our local workshop. Now we work with world class, Bluesign® certified partners in Vietnam and Indonesia that are leaders in ethical sourcing and sustainable manufacturing. Read more about our sustainable ethos here.
How do I get Two Wheel Gear products in my shop?
Shoot us an email at firstname.lastname@example.org and one of our team members will be in touch shortly.
Do you have product-specific FAQs?
Yes, we have FAQ pages for the following products:
- FAQs - Alpha Smart Bags with Joey T3 SmartBag System
- FAQs - Garment Panniers
- FAQs - Pannier Backpack Convertibles
- FAQs - Messenger Bags
Have more questions?
Send us an e-mail at email@example.com or call us at 604-559-1210.