I love this pannier so much. Mostly use it as a pannier but having the option to switch to backpack mode is, in a word, a game changer!

The internal and external pockets hold whatever I need. What I love most is the form factor, the 'boxiness'. Unlike my old Serratus pannier which is tapered to the bottom, this pannier holds ERRYDING. Heck, I hauled a flat of twelve 500 mL canning jars in it. Granted, they filled the pannier, but they fit.

The locking mechanism is great, very convenient. Full disclosure, I did have it break on me when I wiped out on black ice. Reid was very patient with me despite my rude email (thanks Reid) and got me a replacement for the cost of shipping. Very fair of him. Excellent customer service.

If you are on the fence, get off it! Support a great Canadian company and buy this pannier. Or check out the new Inverter Pannier Backpack which looks like it's an even MOAR elegant and thoughtful design than this one!

Keep up the good work, Reid!

Our panniers arrived a week ago. Shipping was quick and the products arrived in perfect condition and just as expected. We look forward to using them this summer

I've had the bag for a few weeks as a daily bike commuter in SF. I love this bag. The sleeve for the laptop is safe and well-padded, and it's nice that it's easy to get to apart from the larger storage compartment. The large storage compartment is great. My office has a gym I go to after riding in, so I carry a lot of clothing items, food, and other items that all fit well. The additional internal pocket is great. The two external pockets are so convenient for quick access to keys, headphones, sunglasses, gloves, and more. The umbrella holder works great, as does the bottle holder. I have a travel coffee bottle that fits securely and stays in place. I haven't used the rain cover yet, but it looks nice. Without the rain cover, the bag has been waterproof against the misty San Francisco mornings. The attachment system is awesome, it's so easy to clip on and off your bike rack. The design for the transition from pannier to backpack makes the change super quick once you get used to it. I can't recommend this bag enough.

Additionally, this company cares about its customers. When I initially ordered the bag, they accidentally sent the 22L bag instead of the 30L. I contacted customer service, and Reid was quick to respond to my email and all further communications. Reid was friendly and apologetic and ensured a new back with a return label went out immediately. Mistakes happen, but the level of customer service in rectifying the issue quickly shows they stand behind their product and customers. Overall, the bag and the company get an A+ from me.

Very Well-made and organized

Been using it about 2 weeks now. love the size and backpack convert(quick and easy), working really well for my daily commute.